Strengthening Your Facilitation Skills – archived classroom training

Originally presented on June 10, 2010

Presentation Slides in PDF



Facilitation skills are essential for today’s public health leaders. No matter how much formal training we have had, most of us know good facilitation versus poor facilitation and most of us have had to try to facilitate a group or meeting through troubled waters. This training session will allow for a quick review of basic facilitation principles (a reminder of the basic tenets), and an opportunity to dig deeper into more challenging facilitation issues. Participants will explore group decision making models, dealing with difficult participants, moving group process and achieving group results. The session will be interactive allowing for knowledge and experience exchange as well as structured learning opportunities for skill building.



Participants attending this workshop will be able to:

1. Define the stages of group development and common characteristics and behaviors associated with each stage
2. Describe the basic tenets of good facilitation
3. Identify strategies for dealing with various types of challenging group members
4. Apply various facilitation tools to move group process and accomplish group results
5. Identify appropriate decision making models to meet group decision making needs
6. Implement evaluation tools to measure group member satisfaction and overall group effectiveness


Target Audience

IPLAN coordinators, administrators, health educators, coalition/committee leaders, preventionists and health promoters are encouraged to participate.



Laurie Call, BA

Laurie Call is the director of the Illinois Public Health Institute Center for Community Capacity Development. Call has 20 years of experience in training, instructional design and consultation services. In her current role, Call coordinates, develops and delivers training and technical assistance to local health departments and various community health partners as they engage in community health assessment, planning, implementation and evaluation activities. Call delivers training and consultation on using logic models for planning and evaluating, strategic planning, developing and delivering focus groups, conducting community assessments and much more. Through the Center for Community Capacity Development at IPHI, Call provides consultation on IPLAN including applying the Mobilizing for Action Through Planning and Partnerships (MAPP) framework. Call has served as a resource to various national partners by presenting on the National Public Health Performance Standards Program (NPHPSP) User Webinar Series, to help those planning to implement and facilitate a local, state or governance assessment. In addition, Call manages two Quality Improvement Learning Collaboratives through the Multi-State Learning Collaborative grant funded through the Robert Wood Johnson Foundation. Serving as a consultant, she has assisted various organizations and groups including Center for Substance Abuse Prevention, National Guard Bureau, Illinois National Guard Counter Drug and the Center for Prevention Research and Development at the University of Illinois. Call began her career with Prevention First. During her 14 years at Prevention First, Call served the state substance abuse prevention system by assisting in the development, implementation and capacity building of a statewide outcome based planning system.