Quality Improvement Principles, Methods and Tools – archived classroom training

Originally presented on March 3, 2010

Presentation Slides in PDF



Quality Improvement methods and tools can help a health department increase its efficiency and effectiveness in this era of scarce resources and shrinking budgets. This session will describe the Rapid Cycle Improvement method and several key improvement tools for application by health department quality improvement teams. Hands-on practice with several of the Quality Improvement tools will prepare the participants to use these tools back in their Quality Improvement teams. It is recommended that participants come prepared with an improvement topic to use during the interactive workshop. Some of the Quality Improvement tools that participants will explore include: Affinity Diagram, Fishbone, Five Why’s, Pareto Chart, and Force Field Analysis.



Marni Mason is a managing consultant with MCPP Healthcare Consulting, based in Seattle, Washington. She has extensive experience in the assessment and improvement of public health practice, the development of performance standards for public health, in health plan preparation for NCQA accreditation, and in operational and clinical improvement in general healthcare, public health, and behavioral health organizations.